Resources

Join our on-demand webinar, "Back to the CX Basics," where experts Jacqui Dow and Lauren Clements explore core principles for delivering exceptional customer experiences. Gain practical insights and actionable tips to elevate your CX strategy. Perfect for those looking to reinforce their customer satisfaction efforts

Explore how AI and human agents can work together to enhance customer interactions. Discover how the synergy between AI and human agents can enhance customer service by handling routine tasks, allowing human agents to focus on more complex issues. Learn how to minimize frustration by seamlessly integrating AI and human support for a smooth customer journey. Hear from experts who have successfully combined AI with human agents and get practical tips on selecting the right technologies and training your team to ensure optimal performance.

This insightful session explored the delicate balance of implementing digital assistants while ensuring the human element remains central in the insurance intake process. Our panel of experts from both Company Nurse and Pypestream unveiled how AI can be harnessed to streamline and enhance the intake process without sacrificing the personal touch that clients value. The webinar covered successful strategies for integrating AI tools that complement and augment human interaction, focusing on empathy and understanding as core components of customer service.

Elana Feldman, our Chief Customer Officer, unveiled the transformative impact of Generative AI on customer service. The webinar provided an in-depth look at how AI technologies are revolutionizing customer interactions, enhancing personalization, and driving efficiency. Participants gained valuable insights into the evolving landscape of customer service, exploring the dynamic capabilities of Generative AI and its potential to reshape customer engagement.

In this engaging session, our Solution Designers, Sofia Vizitiu and H. Winslow Marks, guided participants through the NLU landscape, providing insights on selecting the right tools to enhance conversational AI projects. The webinar offered valuable knowledge for anyone looking to improve their AI-driven conversations and projects.

In this insightful webinar, H. Winslow Marks, delved into the future of AI, exploring its transformative impact across various industries, discussing ethical considerations, and spoke about the strategies needed to thrive in an AI-driven world. The event provided invaluable insights for anyone looking to stay ahead in the rapidly evolving landscape of artificial intelligence.

In this webinar, lead by Jacqui Dow, learn about our increasingly connected world. It's no longer just about providing multiple channels for communication; it's about creating a seamless, unified journey across all platforms. Whether it's social media, email, phone, or in-person interactions, each touchpoint should be a cog in a well-oiled machine that ensures a consistent and satisfactory customer experience.

This webinar, hosted by Crystal Dixson, is dedicated to exploring the revolutionary world of Generative AI and its significant impact on business ecosystems. Viewers will gain a comprehensive understanding of generative AI models, learn about their practical applications in various industries, and discover effective strategies for integrating this technology into business operations

Explore the dynamic intersection of Artificial Intelligence and Customer Experience. Sofia Vizitiu, an expert in the field, will guide us through a detailed examination of Natural Language Understanding (NLU) and its transformative impact on business-customer interactions.

This webinar presented by Winnie Yu, focuses on transforming automated customer service interactions into personalized experiences that delight and retain customers. Yu will share innovative strategies and technologies for integrating personalization into automated systems, ensuring participants learn how to make every customer feel uniquely valued while enhancing efficiency and satisfaction.

This webinar led by Edan Soroker, delved into the intricacies of conversational design to create more effective, engaging, and impactful interactions. Throughout the session, Soroker shared insights and strategies for developing seamless conversations across various platforms, equipping viewers with the knowledge and skills necessary to elevate their conversational design projects.

Design Thinking has the power to revolutionize your decision making. Join this exclusive webinar to learn more about design thinking when applied to customer journey mapping and customer automation from our in-house design thinking expert Sam Harris.

In this webinar Evan Howieson explored call center optimization options, with a focus Moving Customers from Phone to Messaging Channels.

During this webinar, the SVP of Customers, Elana Feldman, will walk us through the ways to leverage Gen AI to supercharge your CX.