Omni-Channel
Customer Service Tool Built for Scale
Introducing Contact Center
Upgrade
Modernize legacy systems, streamline interactions and boost agent efficiency.
Scale
Enable seamless scaling with next gen tools to grow your business.
Compete
Differentiate with personalized experiences that boost engagement.
Empower
Create meaningful interactions that balance accessibility and efficiency that enhance your CX.
Reach your customer service goals with Contact Center:
"I frequently use the chat history, reassignment feature, and canned messages. Reassigning chats is especially helpful, ensuring no chats are missed."
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FAQs
Contact Center.
The Pypestream Contact Center is a comprehensive customer engagement platform designed to work seamlessly with the Pypestream AI digital assistant. It helps automate customer interactions while offering live agent support, ensuring efficient, personalized, and scalable customer service.
Our contact center leverages our Pype Digital Assistant for handling common customer inquiries and tasks, while AI-assisted responses provide live agents with the information they need to quickly resolve more complex issues. This hybrid approach increases efficiency and satisfaction.
Yes! The Pypestream Contact Center supports multi-channel interactions, including web, mobile apps, SMS, social media, and more, all through one unified interface for agents.
Our platform automates routine tasks, provides agents with relevant data through AI assistance, and uses macros to streamline workflows. This allows agents to focus on more complex, high-value customer interactions.
Yes, our platform is designed to integrate with popular CRMs, customer databases, and other service tools, allowing for seamless operations and data flow across your existing tech stack.
Contact Center offers automatic translation for over 75 languages, ensuring you can engage with your customers no matter where they are or what language they speak.